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Frequent questions

The fastest way to solve your doubts related to our products and services.

Access the most frequently asked questions:

Shipments and deliveries

In the case of beverages, this is a delicate shipping product. We ship them in special boxes. These boxes are designed for 6 units, therefore we ask you to place your orders in multiples of 6, with 6 units being the minimum. Remember: you can mix creams, kombuchas and cold-pressed juices, or choose any pack!

We ship to all of Spain, within the peninsula. Currently, to guarantee the quality of our products, we do not ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla.

We deliver from Tuesday to Friday on working days. Therefore, Mondays, Saturdays and Sundays are excluded. We also do not deliver on holidays, as well as the day after them.

All orders placed before 3:00 p.m. will be delivered within 1 working day (between Tuesday and Friday from 8:00 a.m. to 8:00 p.m.). You can also choose a different delivery date at the end of the process, up to one week later.

Details (standard shipping):
Orders placed from Thursday 3:01 pm to Monday 3:00 pm, are delivered on Tuesday. (workingdays)
Orders placed from Monday 15:01 to Tuesday 15:00 are delivered on Wedrcoles (working days)
Orders placed from Tuesday 3:01 p.m. to Wednesday 3:00 p.m. are delivered on Thursday (working days)
Orders placed from Wednesday 15:01 to Thursday 15:00 are delivered on Friday (working days)

Courrier: We ship with Seur Cold at the 13:30 rate to guarantee the fastest delivery, but in no case do we guarantee delivery before 1:30 pm.

Deliveries are made throughout the day, the exact time depends exclusively on the courier company. If you have any special needs regarding the delivery schedule, let us know through the contact form and we will do everything possible.ble to find a solution.

Given the type of our product, we cannot offer cancellations . Your order begins to be managed from the moment of purchase and once sent, the temperature could not withstand the way back. However, send us amessage to support@flaxandkale.com with your cancellation request and we will try to do our best.

The food products offered on the Website will not be subject to the right of withdrawal, in accordance with the provisions pOr article 103, section “d)”, of Royal Legislative Decree 1/2007, of November 16, of the General Law for the Defense of Consumers and Users.

When you receive the email from Seur indicating the delivery attempt (delivery officers are not obliged to call in the event of a failed delivery attempt), contact the courier company as soon as possible to arrange a new delivery (if possible).ible) or collected on the same day.

Reservations and Orders (restaurants)

If you want to book in one of our restaurants, you just have to enter this link https://flaxandkale.com/restaurantes and choose from the list that will appear the restaurant where you want to ressave a table. Enter your file and click on "reserve a table". When choosing the day, you will see the availability of schedules. Each restaurant has its own opening hours for reservations.
Please note:
We do not accept reservationsin the following cases (we will attend you only in order of arrival):
Flax & Kale à Porter : We do not accept reservations
Flax & Kale Street La Roca : We do not accept reservations

If you wish to cancel a reservation at any of our restaurants, you can call the corresponding number that you will find in this list https://flaxandkale.com/restaurantes . If you have booked online,you can make a cancellation through the confirmation email you received.

We offer the option of being able to enjoy our food at home through Deliveroo. If you already have the app downloaded, you just have to find the restaurant that you like the most and place the order. If you can't find it, you can go to this link= "https://flaxandkale.com/restaurantes"> https://flaxandkale.com/restaurantes where you will see all the restaurants with which we offer this service. Once chosen, you just have to click on the "Home order" button and it will redirect youGo to the Deliveroo, Glovo or Uber Eats page.
At the moment, we only offer home delivery of the restaurant offer in Barcelona and Madrid.

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In order to make a purchase, you must have verified your email by clicking from the confirmation email.

To recover your account: click here to change your password . You will receive a confirmation email and you can make your purchases.

Cold-pressed juices

Cold-pressed juices are juices made by cold extraction. This process consists of two phases: in the first, the ingredients are crushed at low revolutions; in the second, the product is introduced into some meshes and these are pressedThis will extract the last drop of liquid. Do you know the method of making olive oil? Well, it is exactly the same.

Each of our juices contains from 800g to 1200g of fruits and vegetables. Those are a lot of vitamins!

Our juices have an expiration date of 15 days, as long as they are kept between 0º and 4º, they spend 1 day in refrigerated transport thanks to the cold accumulators that we include in the package.

The juices will come closed in an isothermal box with cold accumulators that will allow us to send the product to you at the ideal temperature. Once you receive the juices, the first thing you have to do is place them in the coldest part of the snow.it was (never at the door!). Our juices are as pure as the natural fruits and vegetables that compose them and, for that reason, their expiration date is very limited. Open juice, finished juice ASAP!

Most of our juices are suitable for vegans, except Virus Killer (contains honey), Party Recovery (contains honey) and Energy boost (contains bee pollen).

Of course! Our recipes are designed so that the whole family can enjoy them, including children. However, minors cannot and should not do a detox plan.

Detox cleansing plans

Most toxins and external radical agents that end up entering our body do so through the food we eat, the polluted smoke that we breathe and even the high levels of stress that we suffer and that end up ggenerating substances that are harmful to our body.

When we substitute our usual diet for the consumption of cold-pressed juices, we are able to feed our organism with liquids with a very high nutritional value, rich in vitamins.inas, minerals, live enzymes and other types of micronutrients and, in addition, we allow our digestive system to rest for several days, thus allowing it to eliminate all these undesirable toxic substances. The wonderful human body presentedto an innate ability to detoxify our body. We simply have to be very clear about the key to press to speed up and improve the process.

But in addition to the clear benefits in terms of cleane start of your body, following a cleansing diet with our juices can serve as a starting point for a weight loss program, to regain the feeling of lost energy and vitality or simply as a turning point for eating.Enzo for a healthier way of life in which you will feel lighter, with a youthful appearance and with highly pleasant digestions.

Cheer up!

Our plans are the most complete on the market and will help you overcome any possible barrier… Why?

They have been extensively tested before launch by dozens of consumers and, based on all this feedback ,have been improved.

Since you have decided to only drink juices for the next 1, 3 or 5 days, make sure that in addition to purifying yourself, you are going to enjoy the process. Flax & Kale juices are the richest you will find!in the market!

They have been developed by expert nutritionists with the needs of all types of people in mind.

And, in case you have doubts or concerns during the process, we put at your disposal several ways of cocommunication to speak directly to our team of expert nutritional coaches.

Now all Detox Plans are delivered in one part.
Please note that:

- Deliveries are made throughout the day, the delivery time depends exclusively on the courier company. To PIn order to comply with the schedule of the plan, you must start the day after receiving the first box.

- We deliver from Tuesday to Friday working days.

Each of our plans includes 6 cold-pressed juices per day. During your detox plan you can drink all the water you want.

You must take the 6 juices that we send you in the recommended time slots, but always adapting the shots to your routine.

It is best to listen to your body, although you will see that more or less you should allow about 3 hours between each toma, and try to consume the last juice at least 2 hours before going to bed and never later than 10 p.m. The human body is designed to rest and repair itself during the sleep phase, so digestion must be completely complete.nte before going to sleep.

Making a detox plan with cold-pressed juices and, at the end, integrating their consumption into your diet on a regular basis is the best thing you can do to improve your health. These drinks have become a hervery quick and easy to incorporate the daily amount of fruits and vegetables necessary for good health.

  1. You will have a feeling of general well-being and you will feel with a higher energy level.
  2. Beautiful insideand ... on the outside! You will be radiant, with a smooth and shiny skin, as well as healthy hair and nails.
  3. Concentration! Your mind will be clearer and more agile.
  4. You will sleep better! Your sleep cycles will improve.
  5. Healthier! You will strengthen your immune system.
  6. Cleaner! Your main organs will be cleaned of toxins and will work much better
  7. More energy! You will incorporate fruits and vegetables to your diet with a high content of vitamins.
  8. Lighter! At last you can put back those tight jeans that no longer fit. You will remove the perception of heaviness by reducing those extra pounds and that feeling of bloating that we sometimes get.
  9. The process canperfectly become the turning point towards a healthier way of life and lifestyle. Over the years, your body will thank you!
  10. Goodbye cravings! The process can strengthen your mind, training it to controlbad thoughts and, in this way, ward off the temptations to eat ill-advised foods at the end of the day.

To feel all these benefits, it is very important to follow some recommendations before, during and after starting the plan.ethox. Check our advice section!

A one-day plan is a great way to get started and a great way to experience the detox benefits. Also, if you don't want to detox regularly, you can always include cold-pressed juices in your diet and transition to a diet.It is much healthier.

It depends on what you want to get out of the plan. The 5-day detox is a much deeper experience than the three-day detox and with greater effects on the body. Keep in mind that when you make the plan you must be focused on caringr and improve your body even on a mental level, so try not to coincide with a week of busy social or professional schedule.

The process of eliminating toxins may have some slight annoying symptoms, but it all depends on your general condition and your eating habits. Some people feel great right from the start, but others may have: Headache

  • Dizziness
  • More irritable mood
  • Acne
  • Tiredness
  • Feeling hungry
  • A sign that your body is getting rid of all those toxins that have accumulated in yourorganism. Drinking lots of water will help relieve symptoms.

    Yes you can! the plan is designed to keep you from starving. In any case, you can eat some raw fruit or vegetables such as a piece of apple, carrot or lettuce. Also remember that during the process you can and should drink a lot of water, infusipurifying ones or one of our energizing waters. Are you still hungry? Make a salad with just vegetables. On the other hand, dieting with juices is not a complete fast, but you can take advantage of this process to learn how to discipline yourmind, concentrate and learn to subtly eliminate thoughts such as the temptations to eat. It will serve you in the future when you want to snack between meals.

    It is good not to think of detox as a weight reduction program, but rather that our juices mean a greater supply of liquid together with excellent nutrients and vitamins, which at the same time cleanse your body of toxins accumulated duringlong time. However, although we don't like to count calories, most of our juices are in the 100 to 200 calorie range. Depending on the duration of your detox plan and your physical condition, you can lose between 0.5kg and 1 kg per day.

    Not only can you, but you must! A little light exercise is highly recommended to aid the detoxification process and to improve blood circulation. Whether it's walking, yoga, swimming, or light cardio, sweating te will remove more toxins from your body and make you feel better.

    It should not affect the practice of soft and light sports, if you are thinking of preparing a marathon, an ultra-trail, or any discipline that requires intense physical activity, contact our nutritional coach or your nutritionist.

    Before starting your detox plan you must prepare your body, gradually eliminating all processed foods, sugar, dairy, alcohol, coffee and start incorporating healthy and light foods: vegetables, fruits, whole grains, pscald and water. In this way, the body will adapt little by little and you will experience fewer symptoms during detoxification.

    It is very important that after doing detox cleansing plan you follow a light diet so that your body gradually adapts to your normal habits. Include lots of fruit, vegetables, and fish. Just like to start you followed a diet more lLight and healthy, the start must also be progressive. Don't feast on the next day. Use this milestone to set the start of healthier habits.

    We do not recommend smoking during a detox due to its toxicity. Neither before and after, smoking never adds up!

    Caffeine is considered a toxin that alters the functioning of our body. The main objective of making a detox plan is to eliminate toxins like this, so we strongly discourage it.

    It is a personal decision that you should discuss with a health professional or nutritionist. Many people do a cleaning for 3 to 5 days with each change of season, after a period of excesses (Christmas, holidays ...), for the bikini operation or antees of an important event such as a wedding. You can also do a 1-day detox plan once a week or every other. Up to you!

    A detox is contraindicated for pregnant women, lactating women, people with diabetes, anemia, eating disorders and minors.

    A detox plan consists of substituting for a certain period of time the intake of any type of solid food with a series of fruit, vegetable and superfood juices, made using the healthiest extraction technology andnatural that exists in the world (cold-pressed juicing). A detox plan cannot be considered a long-term regular eating plan. Those who wish to choose the 5-day plan should consult with their doctor if they consider that theirhealth maybe not optimal.

    About nutrition

    With our detox plans you will get a faster result in terms of weight loss and elimination of toxins. But the best option to lose weight and maintain it is to follow a healthy diet rich in fruits, vegetables, and whole grains.grales, healthy fats (nuts, olive oil, seeds ...), proteins (legumes with cereals ...) combined with regular exercise.

    Because our juices are obtained through the cold-press methodology, where the fiber is separated from the juice, keeping all of its properties almost intact, all of our juices are suitable for people with IBS.

    Our juices are ideal for practicing a semi-fast (detox plan) and as a complement to a balanced and healthy diet, but not as meal replacements. In any case, our juices, especially green ones, are a good substitute for a first plato. An example of a balanced and healthy dinner would be our "Green Love" juice accompanied with a slice of whole wheat bread with a couple of scrambled eggs with mushrooms.

    Diabetes is a chronic disease that occurs when the body loses its ability to make enough insulin or to use it effectively. Although you can consult your doctor, unfortunately our juices are not recommended forpeople with diabetes by containing the natural sugars of the fruit.

    Our detox packs are designed for any healthy person; However, if you are pregnant or breastfeeding, you should not restrict your diet to liquids only as you need extra calories and nutrients. You can use our juices as complepart of your diet, but not for a semi-fast.